Frequently Asked Questions
Your fashion journey is our priority; here are the answers to most of your questions.
How do I place an order?
To place an order, simply browse our website, select the items you love, and add them to your cart. Proceed to checkout, where you’ll provide your shipping details and payment information to complete your purchase.
What payment methods do you accept?
We accept major credit/debit cards, as well as secure payment options like PayPal. Your information is handled with utmost confidentiality and security.
Can I modify or cancel my order?
Unfortunately, once an order is placed, we are unable to modify or cancel it. Please review your order carefully before confirming the purchase.
How can I track my order?
Once your order is shipped, you will receive a confirmation email with a tracking number. Use this number to track your package on the respective courier’s website.
What is your return policy?
We have a hassle-free return policy. If you’re not satisfied with your purchase, you can return it within 7 days of receiving the order for store credit.
Do you offer international shipping?
Unfortunately, we do not offer international shipping at this time, and it is something that we hope to bring for our customers in the future.
How do I determine my size?
Refer to our size chart, available on each product page, to find the perfect fit. If you have further questions, feel free to contact our customer support for assistance.
What if an item is out of stock?
We strive to keep all our trending items in stock for you to purchase. Unfortunately, once we are out of stock we may not order that same product again in order to give our customers a unique, boutique experience with us.
How can I contact customer support?
You can reach our customer support team through our “Contact” page or by emailing contactfashionenvy@brandandport.com. We aim to respond within 48 hours during business hours.
Are my personal details secure?
Absolutely. We prioritize the security of your personal information. Our website employs encryption and follows industry best practices to ensure your data is safe and confidential. For more details, please refer to our Privacy Policy.